The server related issues surfaced at a time when Amazon and Flipkart sales are going on, offering cashbacks and instant discounts for shoppers who have credit and debit cards. These cards could be from lenders such as ICICI Bank and others.
A search on the Amazon app on Friday evening showed error while selecting the payment method. “Currently your (ICICI) bank is unable to process card payments due to technical issue. Please use an alternate payment method,” the message read on Amazon app.
Many users took to micro-blogging site Twitter to mention that they were not able to make any transactions through the bank’s netbanking service.
“Your website is down, customer care doesn’t answer the phone. How are we supposed to reach you in an emergency exactly?” one Twitter user asked. To which, the lender replied: “Hi, deeply we regret the inconvenience caused. We will have our official get in touch with you.”
Another user wrote: “Is there any issue with your #imobile app.. Trying to access but failing repeatedly.” In response, ICICI Bank stated that the “application is working fine. Please check and confirm in case you are still facing an issue.”
However, the bank has not released an official statement on the matter yet.